All products offered by Sign Fort are shipped via UPS, or
FedEx. For orders that exceed size and/or weight limitations a designated third-party freight company is used. The
customer agrees to all terms, conditions and policies held by the carriers. Customer's UPS or FedEx accounts may be
used to ship an order and must be supplied prior to shipment (subject to availability, call to confirm carrier used
to ship product). When a 'Need-By Date' is requested via an order form or as specified during online checkout, the customer agrees at the point of sale to any additional shipping charges that may have accrued to meet the
specified need-by date and, when applicable, the customer will be notified prior to shipping. Additional rush
shipping charges may accrue. We do all we can to meet a requested Need-By date; however, Sign Fort cannot be held liable
for damages and/or delay. A refund amount will be issued at the shipping carrier’s discretion. All products offered
by Sign Fort are not for rent.
ALL items ordered (custom and/or
stock) require a Return Form to be submitted within 10 business days from
the date of sale. Return Forms are available upon request and any applicable credit and/or refund will not be issued
unless a Return Form has been submitted and approved. Once we receive your Return Form and the item(s) are
authorized for return, a Return Authorization Number will be issued to you. Any item(s) not returned
within 20 business days from the date of sale are deemed final.
There is a 20% restocking charge on all returns. It is the
responsibility of the customer to pay return shipping - credit will be issued once the item(s) are returned
and inspected for damage and resell-ability. If the item(s) purchased do not pass inspection a credit will not be
issued. All our products are shipped using either FedEx or UPS (some products require a third-party freight
company), therefore the customer assumes liability for the item(s) shipped unless insurance is paid for by the
customer. Liability for the third-party carrier's terms and agreements are assumed by the customer when the item(s)
ship. In the event of a delay, the customer agrees to not hold Sign Fort liable for damages that
include but are not limited to; loss of value, profit or resale. A credit may be issued by the shipping carrier at
it's discretion, including the amount of credit for the delay. If you chose not to insure your package and your item(s) are
damaged upon receipt, any damaged item(s) will not be issued a return authorization number and will not be credited.
Please be aware that we do not accept C.O.D. or postage-due returns.
When the item(s) is deemed valid for
return, a Return Authorization Number has been issued, and the product is returned in the required time frame, the
customer will be credited the cost of the item(s) as well as shipping costs to and from the customer minus the 20%
Restocking Fee. The Restocking Fee is waived only in the event where the item(s) ordered differs from the item(s)
received, determined by the SDW Item Code identifying all Sign Fort products. An approved credit
will be issued as a cash refund for the applicable amount.
Sign Fort does not assume liability when any of our products are used in a manner not
consistent with industry standards and/or guidelines for intended use set forth as described on our website.
Custom products are not returnable.
We cannot accept returns
of products that are: custom-cut, printed, assembled, sewn, fabricated or otherwise created custom as these
items cannot be resold by Sign Fort or any of it's distributors. Please contact us by phone or
email during business hours if you are unclear as to your item(s) classification before ordering to avoid any
If you have any questions or concerns regarding any of our policies,
please feel free to contact us during regular business hours and we
will address it in a timely manner. We appreciate your business and do all we can to ensure the transaction is fair
and meets our standards of excellence, quality and efficiency.